We aim to resolve your complaint within 20 working days. However, complicated issues may take longer. If necessary, we will contact you and advise you of the timeframe for a response.
When we have investigated your complaint, we will contact you to advise you of the outcome.We are committed to improving our service and we welcome your views.
We handle all feedback consistently, fairly, courteously and respect your privacy.
Compliments and suggestions
If you have a compliment about our service we will ensure that your comments are passed on to the person responsible.
If you have a suggestion we will acknowledge your suggestion and ensure that we consider it.
How to provide feedback
Use the feedback widget on the right hand side of this page, submit an online enquiry or write to us at:
Valuation NSW
PO Box 745
Bathurst NSW 2795
Complaints
If you are not satisfied with the quality of service or information provided to you by us you can make a complaint directly to the Valuer General and it will be independently reviewed. We will:
- formally acknowledge your complaints
- handle your complaint in a manner which is consistent, fair, courteous and respectful of your privacy
- handle your complaint in accordance with the DPE External Service related complaints policy (PDF)
- provide you with the reasons for any decisions made in relation to your complaint.
How to make a complaint
Use the feedback widget on the right hand side of this page, email or write to us.
E: valuationnsw@dpie.nsw.gov.au
Write to Valuation NSW:
PO Box 745
Bathurst NSW 2795
We aim to answer queries within 10 working days.
If you submit a complaint please allow a little longer for investigation, and we'll aim to respond within 20 working days.
If your matter is urgent, call 1800 110 038 during business hours, Monday to Friday.
Resolving your complaint
We aim to resolve your complaint within 20 working days. However, complicated issues may take longer. If necessary, we will contact you and advise you of the timeframe for a response.
When we have investigated your complaint, we will contact you to advise you of the outcome.
Independent review
If you are not satisfied with our formal processes, you can contact the NSW Ombudsman's Office to request an independent review of the issues raised.
